NASA SEWP VI with GMP
Let's Find the Right Next Step
Select the option that matches your need. A short overview is enough to start.
Get Help with Existing Order
Need an update, help with installation, or assistance after delivery? Contact the GMP SEWP Support Team. We will review the issue and coordinate the next step.
Installation and Acceptance
Installation and configuration follow the quoted scope and the applicable contract and order. GMP coordinates these requirements with the OEM, distributor, or authorized service provider. Contact the GMP SEWP Support Team about site readiness, installation questions, or a delivered solution that does not meet the documented requirement. The agency inspects and accepts the delivery under its order.
Resolve an Order Issue
Identify the order
Include your agency order number, GMP quote number, and SEWP Control Number if available.
Describe the issue
Identify the affected product or service, relevant dates, operational impact, and requested resolution.
Contact the GMP SEWP Support Team
Send the details to the GMP SEWP Support Team. GMP checks the order and support terms and coordinates with the appropriate provider.
Coordinate follow-up and escalation
GMP provides updates and remains involved until the matter is resolved or formally transferred to the responsible support provider. GMP coordinates program or order-processing matters with NASA when needed.
Warranty and Technical Help
Basic warranty
Coverage follows the applicable manufacturer or provider terms, subject to the SEWP contract and order. GMP confirms coverage and coordinates service. Contact the GMP SEWP Support Team with the order number and affected item.
Extended warranty
Additional coverage may be purchased where available. Ask GMP about coverage options, pricing, and the applicable start and end dates. The purchased coverage and order terms govern.
Technical support
Describe the problem, the affected product or service, and its operational impact. GMP verifies the support entitlement and coordinates troubleshooting with the responsible provider.
Software support
Licensing, activation, updates, maintenance, and response times follow the quoted publisher or OEM terms, subject to the SEWP contract and order. GMP validates entitlement and coordinates assistance. Include the product and order or entitlement reference; do not send passwords or access credentials.
Other post-delivery issues
For shortages, damaged or incorrect items, returns, replacements, or invoice discrepancies, contact the GMP SEWP Support Team with the affected order and item details. Preserve packaging and delivery records where relevant. Obtain return authorization and instructions from GMP before shipping an item back.
NASA SEWP Program Questions
The NASA SEWP Customer Help Desk can assist with program questions: help@sewp.nasa.gov or (301) 286-1478, Monday–Friday, 7:30 a.m.–6:00 p.m. Eastern Time.
Program and Support Contacts
For general inquiries and order support, start with the GMP SEWP Support Team.
Let’s Find the Right Next Step
Choose the option that fits your next step. A short overview is enough to start.
Already have a GMP SEWP order? Get help with an existing order.
Please share only non-sensitive information. Do not submit classified information, Controlled Unclassified Information (CUI), export-controlled technical information, passwords, or protected personal information. We can discuss an appropriate channel if more detail is needed.
Planning a purchase? Describe the technology need, intended users, and any known delivery requirement. This form starts a discussion with GMP. Submit formal requests through NASA’s applicable process; this form is not an order.
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